Your techs are on roofs and in crawlspaces. Your office is slammed in July. 2bizy answers every call in under two seconds, tells a no-heat emergency from routine maintenance, books the job, and texts the details to your on-call tech.
Same agent, every call. It knows the difference between a furnace that died at 11pm and a tune-up that can wait until Tuesday.
The agent recognizes an emergency, captures the address and the problem, and live-transfers or dispatches to your on-call tech on the rules you set. Routine maintenance gets booked into the calendar instead.
Captures name, address, system, and the problem, then books the slot.
Texts the structured job to your tech. A person still drives the truck.
Every call is still answered in under two seconds. The AI never gets a busy signal, so a heat wave does not cost you jobs.
Covered at 9pm and on Sunday at the same rate as Tuesday at noon, with no night or weekend premium.
English, Spanish, and Russian built in out of the box, with more languages available on request for the neighborhoods you serve.
If a call ever slips through, the caller gets an instant text, so the lead does not go cold while you are up on a roof.
We learn your calls. One screenshare. Your company voice, your service area, your emergency rules, your pricing guardrails.
We connect your tools. Google Calendar, and your CRM or field-service software where it has an API (ServiceTitan, Housecall Pro, Jobber and others), set up for your account. Your number forwards on no-answer.
Calls start booking. The agent answers under two seconds, triages, books, and texts you the job. Emergencies transfer to your on-call tech.
The agent answers in your company name. It asks what a sharp dispatcher would ask. Residential or commercial. What system. What is happening. How urgent. What is the service address. It captures the answers as structured fields, not a vague voicemail transcript. By the time the call ends you have a booked job or a dispatched emergency, and a text on your phone.
The math is direct. A missed call that would have become a maintenance-plan customer can be worth thousands over its lifetime, and most of those callers never ring back. 2bizy runs around the clock for the price of a couple of service calls a month, and it never misses one because it is busy on another line.
Most companies go live in days, not weeks. We mirror your voice, set your emergency rules, and wire your calendar.
The honest version. You set the rules in one screenshare; here is the sensible default the agent runs.
Callers rarely say "gas leak." They say it smells weird, or chemical, or off. The agent is tuned to those vague words, not just the obvious ones. It reads back the safety steps you wrote (leave the house, do not touch a switch), marks the call top priority, and rings your on-call line at once. Same for a carbon monoxide worry.
It tells the truth. Your real hours, what counts as a true after-hours emergency, and your after-hours rate if you charge one. A genuine emergency follows your escalation rule and reaches your on-call tech. Everything else gets the first morning slot, already booked. No false promise of a midnight truck.
It will not drag your tech out of bed for a rattle. The agent runs your rules to tell a real emergency from a nuisance, so a noisy unit or a works-sometimes call books for the morning, and only the true no-heat, no-cool, or safety calls wake the on-call line.
It offers a live transfer to your on-call line right then. If no one is free, it takes the details and texts you immediately, so you call back in minutes instead of the next morning. Nobody is left arguing with a robot.
It does not argue or guess. It hears them out, logs the complaint with the details, and flags it to you as urgent, so an upset customer reaches a human fast instead of a voicemail box that fills the weekend.
It quotes only the ranges and the diagnostic fee you have set. If a number is not yours to give, it books the diagnostic visit instead of inventing a price you would have to walk back later.
The agent texts a secure payment link and holds the slot until the deposit clears. For an after-hours call, you can have it collect the deposit before it commits a truck. It first confirms the caller is on a cell so the text lands; if it is a landline it reads the link back or emails it. It never takes a card number over the phone.
| 2bizy AI | Human answering service | Voicemail | |
|---|---|---|---|
| Answer speed | Under 2 seconds | Hold music, varies | Caller leaves |
| After hours & weekends | Included | Extra or limited | No |
| Summer surge cost | Steady rate, no premium | Per-minute, spikes | n/a |
| No-heat / no-cool triage | Consistent, every call | Depends on the agent | None |
| Books into your calendar | Yes | Sometimes | No |
| Price shown upfront | From $99/mo | Request a quote | n/a |
Starter includes 100 minutes of answered calls, plus unlimited web chat free on every plan. Go over and it is a low, predictable $0.45 a minute, the same rate in July as in January, with no after-hours or peak-season premium. Growth ($249/mo) includes 500 minutes at $0.40 overage, and Scale ($499/mo) includes 1,500 minutes at $0.35 overage. Every plan starts with a 7-day trial, $0 today.
See Plans & PricingIf a missed call costs $350 to $1,200 and most callers never call back, one saved job a month usually covers it. An AI receptionist answers every call, not only the ones a human can reach.
2bizy starts at $99 a month for Starter, which includes 100 minutes of answered calls plus unlimited web chat at no extra cost (Growth is $249 for 500 minutes, Scale is $499 for 1,500). Go over and it is a low, predictable overage of $0.45 to $0.35 a minute depending on plan, with no after-hours or peak-season premium. You see every number before you buy, and every plan starts with a 7-day trial, $0 today.
Yes. You set the emergency rules. The agent recognizes an emergency, captures the address and the problem, and transfers or dispatches to your on-call tech. Routine calls get booked.
It offers a live transfer to your on-call line right away. If no one is free, it takes the details and texts you immediately so you call back in minutes. It never traps a caller arguing with a robot.
It sets honest expectations: your real hours, your after-hours rate if you charge one, and the first morning slot, already booked. A true emergency follows your escalation rule and reaches the on-call tech. It never promises a midnight truck.
The agent catches vague phrasing like "it smells weird," not only "gas leak." It reads back the safety steps you wrote, marks the call top priority, and escalates to your on-call line at once. Same for a carbon monoxide concern.
No. It uses your rules to tell a real emergency from a nuisance. A noisy unit or a works-sometimes call books for the morning; only genuine no-heat, no-cool, or safety calls escalate after hours.
Yes. It texts a secure payment link and holds the slot until the deposit clears, and it can require the deposit before committing an after-hours visit. It confirms the caller is on a cell so the text lands, and it never takes a card number over the phone.
Yes. It books into your calendar and texts the structured job to your on-call tech. A person still drives the truck.
It connects to the tools you already use, including field-service software that has an API, set up for your account. Google Calendar sync works out of the box.
Every call is answered in under two seconds and the AI never hits a busy signal. A busy month uses more of your included minutes, but the rate never spikes for summer or after hours the way a human service does, so a hot July does not cost you jobs.
English, Spanish, and Russian are built in out of the box, detected automatically on every call. More languages are available on request for the communities you serve, so a homeowner who never learned English can still book a visit. The agent captures the job in their language and your tech bridges any gap on site.
Most companies go live in days, not weeks, after one screenshare to set your voice, rules, and calendar.
Built for companies that lose work the moment a call goes unanswered.
See Plans & Pricing From $99/mo, 100 minutes included, unlimited web chat free on every plan. No long-term contracts. 2bizy HVAC AI Receptionist.