AI Receptionist Pricing Comparison: Smith.ai vs Ruby vs Dialzara (2026)

I spent a week digging through pricing pages, talking to sales reps, and doing math that should not be this complicated. AI receptionist pricing is a mess. Every provider hides something. So I did the work. Smith.ai, Ruby, Dialzara, 2bizy – four platforms that law firms actually use – compared side by side. Real numbers. Real scenarios. No marketing fluff. Fair warning: some of these numbers are going to make you angry.

AI Receptionist Pricing: The Full Breakdown

Feature	Smith.ai	Ruby	Dialzara	2bizy
Starting price	$300/mo (30 calls)	$250/mo	$29/mo	$249/mo
Included	30 calls	50 min	60 min	200 min
Appointments	+$1.50/call	Included	Included	Included
Recording	+$0.25/call	Included	Included	Included
Webchat	Separate	+$143-520	None	Included*

Smith.ai charges extra for almost everything. Ruby bundles features but charges premium prices. Dialzara is cheap but missing webchat entirely.

Smith.ai: Where $300 Becomes $1,012

Their pricing page says “$300/month for 30 calls.” Sounds reasonable until you realize that is 30 calls, not 30 minutes. A 2-minute wrong number costs the same as a 20-minute intake. But here is the real problem – everything useful costs extra:

Feature	Per-Call Fee
Book appointments	+$1.50
SMS follow-up	+$0.50
Call recording	+$0.25
Conflict checks	+$0.50
Spanish support	+$1.00
Complex routing	+$1.50

I ran the numbers for a typical PI firm handling 90 calls per month:

• Base plan (90 calls): $810
• Appointment booking (90 × $1.50): $135
• SMS follow-up (90 × $0.50): $45
• Call recording (90 × $0.25): $22.50
• Monthly total: $1,012.50

That is 25% more than the base $810 plan. And $300 only gets you 30 calls, not 90. Check Smith.ai pricing yourself – the add-ons are buried below the main plans.

Ruby: Premium Service, Premium Bill

Ruby is different. Real humans, US-based, genuinely excellent service. They have earned their reputation and their prices:

Minutes	Monthly	Per Minute
50	$250	$5.00
100	$395	$3.95
200	$720	$3.60
500	$1,725	$3.45

Good news: everything is included. No per-call surprises. Bad news: $720/month for 200 minutes is $8,640/year just for phone answering. Want webchat? Add $143-520/month depending on volume. Ruby is worth it if you have the budget and specifically want humans. Most firms I talk to cannot justify it.

Dialzara: The $29 Catch

Dialzara has the most aggressive pricing in the market:

Plan	Minutes	Monthly
Lite	60	$29
Pro	220	$99
Plus	500	$199

Twenty-nine dollars is real. But read the fine print:

• No webchat. Period. Not on any plan.
• Lite plan has no warm transfers, no bilingual, no calendar sync.
• CRM integration is Zapier only – no native Clio or anything else.
• Overage is $0.48/minute. Adds up fast.

Dialzara works for a solo attorney who only needs basic message-taking. The moment you need webchat or real integrations, you hit a wall.

2bizy: What We Built

Full disclosure – this is us. We built 2bizy because the options above drove us crazy. One price. Everything included. No math required.

Plan	Monthly	Includes
Base	$249	Voice AI, 200 min, CRM, recording
Growth	$299	Base + Webchat + SMS follow-up
Pro	$399	Growth + 2-way texting + multi-CRM

No appointment booking fee. No recording fee. No surprise overages. The AI picks up in under 3 seconds, qualifies callers with your intake script, books directly to your calendar, and transfers to a human when needed. Most callers have no idea they are talking to AI.

Real AI Receptionist Pricing Scenario: 90 Calls With Full Features

A law firm handling 90 calls per month. Needs recording, SMS follow-up, and webchat.

Provider	Monthly Total	Notes
Smith.ai	$1,012+	Plus webchat extra
Ruby	$863-1,055	$720 + chat
Dialzara	$99	No webchat available
2bizy Growth	$299	Everything included

Same features. 70% less money.

Which AI Receptionist Pricing Plan Should You Pick?

Smith.ai if you want humans and can stomach the real cost being triple the advertised price. Ruby if you want the absolute best human service and price is not an issue. Dialzara if you are solo, need basics only, and do not care about webchat. 2bizy if you want modern AI that works, predictable pricing, and everything included.

Try 2bizy: Transparent AI Receptionist Pricing

We offer a 30-day free trial with 200 minutes included. No commitment. Pricing verified March 2026. Check each provider directly for current rates. Updated March 8, 2026: Clarified Smith.ai tier structure per their pricing page.

Related Reading

• Best AI receptionist for law firms
• Virtual receptionist cost breakdown
• Voice AI for law firms