2bizy provides an AI receptionist and messaging service that businesses ("Customers") use to answer calls, chats, and messages, including messages sent through Instagram Direct, Facebook Messenger, and WhatsApp. This page explains how to request deletion of your data, whether you are a business that uses 2bizy or a person who messaged a business that uses 2bizy.

How to request deletion

To request deletion of your personal data, email us with the details below. This is the fastest way to reach us, and it is the method referenced by our app on Meta's platforms.

Email with the subject line "Data Deletion Request."

So we can find and remove the right records, please include as much of the following as you can:

  1. The channel you used: phone call, web chat, SMS, Instagram, Facebook Messenger, or WhatsApp.
  2. The name or handle of the business you contacted (for example, the Instagram username or Facebook Page you messaged).
  3. The phone number, Instagram or Facebook username, or account you messaged from, so we can locate your records.
  4. The approximate date of your last interaction, if you remember it.

What happens next

We will confirm your request and delete or de-identify the personal data associated with you within 30 days, except where we are required to retain certain records to comply with legal, tax, accounting, or dispute-resolution obligations. If any exception applies, we will tell you what we are retaining and why.

If you messaged a business through Instagram, Facebook, or WhatsApp

When you message a business that uses 2bizy, we process your message on that business's behalf. That business decides how your information is used. You can email support@2bizy.com as described above, and you may also contact the business directly to ask them to delete your information. If you asked the business through us, we will assist that business in fulfilling your request as required by law.

Our handling of information received through Meta's Instagram, Messenger, and WhatsApp APIs is described in our Privacy Policy and follows the Meta Platform Terms.

If you are a business that uses 2bizy

You can disconnect your Instagram, Facebook, or WhatsApp account from the Service at any time in your Instagram or Facebook settings, or by contacting us. Disconnecting immediately revokes our access to that account. To delete your 2bizy account and its associated data, email support@2bizy.com from the address on your account.

Contact

Questions about data deletion, or about this page, may be directed to support@2bizy.com.